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Monday, March 26, 2007
The Changing Face Of Application Outsourcing Service Provider Landscape - Part II
This is the second part of the discussion of the changing face of the application outsourcing market. So far the general sense based on party talks and discussions with executives are that – the integration of these facilities are not so seamless to the extent of providing best possible value to their customers –in terms of speed, quality and price. Independent analyses confirm that the the pricing models of indian headquartered firms are much more transparent, compared to most on-site players. Am sure the global majors would be focusing on improving on those aspects while the offshore leaders would be pushing the needle of effectiveness and enhance the levels of competition. I do believe that it may well be time to begin talking about more productivity benefits in the AO space(this encompasses a very wide ranging set of techniques, tools and technologies) and publicly come out with measures when service providers have been able to do more with less. The Indian headquartered offshore players have the challenge of maintaining and improving these impressive gains when they begin to compete and win the other 3/4th of the pie in the ADMS space. If past performance is an indicator, they will. The bigger challenge and opportunity for them would be in the much bigger IMS space – where the penetration potential is far higher.
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