Vinnie shares his perspective on my post ERP’s center of gravity shifts to India. I respect his views as well as his perspective on undifferentiated clustering of service offerings. However, I disagree with him on this part alone:
Most of India's ERP experience is in post-live apps support. When it comes to first time implementations, many clients still use Western firms ( I had 3 clients last year in different vertical markets which were uncomfortable using Indian firms for their implementations, even though they have used Indian firms in other IT areas). The feedback around India is the level of functional knowledge in many areas is still pretty shallow. So considerable work is in the coding, testing, diagnostics
While many different sets of data can clearly demonstrate that it is otherwise, I just want to show three different things herein:
1. AMR’s 2004 assessment of the various type of engagements that the Indian players were involved in ( the scene now has substantially improved – there are more implementation opportunities that the Indian vendors are involved in)
2. AMR Update in 2007 :
"Today 97% of references we spoke with used their service provider(Indian service providers) for functional as well as technical ERP skills. 90% used their service provider for project management".
3. In Gartner’s ERP magic quadrant for 2006 – some Indian service providers have been rated comparably to the likes of Oracle consulting & SAP consulting.
These are just a representative demonstration of the changing landscape and the upward value chain movement of the indian headquartered service providers in the ERP space.Just some other perspectives from the analyst world.