NASSCOM, releases the rankings of Top 20 IT Software and Service exporters in India (excluding ITES-BPO revenues). There are no major surprises here. Independent of this, Economic Times research lists the Top 7 BPO players operating out of the country.
In both the industry, clearly the big companies getting bigger, and the smaller or mid-sized companies either being acquired or muddling around. Talent concerns abound in relation to demand but the similarity ends there. There is no correlation between success in one sector helping to succeed in the other one despite the ability to offer integrated services, ability mine deeper into established accounts, cross sell, up sell etc. The customer (in some cases customer's customer) demands and get the right value and they exert choices in pursuit of these.The rise of ITes sector clealry shows that captive option may not be the best way to go and outsourcing is becoming more and more an attractive option.
Category :Offshore, IT & ITes
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