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Sunday, December 25, 2005

Amazing Amazon.com & Its Process Edge

Think technology & holiday season, Amazon has top of the mind recall. With its unmatchable process edge, Amazon.com seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices.
Businessweek covers indepth the warehousing and distribution mechanism of Amazon – capturing live how the world's largest online retailer ensures that gifts get delivered on one of the busiest shopping - and shipping - days of the year. Stephen Graves of MIT sees Amazon getting better and better at orchestrating the work and they're doing it with an increasingly complex product line. Amazon has been building up inventory since the end of summer in preparation for the all-important period between the start of November and Christmas Day. Shipments of new merchandise that people have ordered keep coming in, of course. But the whole idea this time of year is to sell and ship all the items Amazon has been stockpiling for months. Amazon’s warehouse is a book browser's dream, but a librarian's nightmare: The books in these "pick modules" aren't stocked Dewey Decimal style. Instead, they're placed randomly and their location is recorded with a handheld scanner, so pickers with scanners can more easily and efficiently find them later when an order comes in. Amazon’s internal turnaround time : Down to a couple [of] hours per multiple-item order. Read the article and look at the pictures carefully and readers will acknowledge why I keep emphasising the supremacy of process in business competitiveness.

(Image courtesy : Businessweek)

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Sadagopan's Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld
"All views expressed are my personal views are not related in any way to my employer"