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Saturday, August 27, 2005
Informationweek has come out with a report om comparing Hosted CRM Solutions. The article prefaces by writing that this is not an endorsement to use hosted CRM within enterprises and asks enteprises to assess by deciding whether to turn over something as critical as CRM to an outside party calls for soul-searching on both the IT and business sides- as customer relationships are the core of your business. A careful consideration about whether getting a single CRM system from an outsourcer help salespeople do their jobs better is neesed. Questions like should entire customer database reside in the hands of a third party? Would the CRM provider stick around? What are its service-level agreements- won't it have service-provider or software problem that may not be fixed right away? For business processes that are unique, can an outsider offer the flexibility you need?. All need to be answered beforehand.
Category :Hosted CRM |
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