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Friday, May 27, 2005

Microsoft Knowledge Base As RSS Feeds

Several People pointed this : Scobeleizer, Jeff Nolan, Globelogger - Microsoft turns on hundreds of knowledge base RSS feeds.

Terrific - this moves takes support to a different level – this shall in due course become the standard that would be emulated by majors in the industry. Tech support service levels shall get redefined with this sweeping move by Microsoft. The cost for publishing and searching also comes down significantly.From a technical and business perspective – there are potential benefits that can be visualized : relationships & patterns among navigation between related posts – potential for simultaneous updates across related posts(Microsft has done a cool planning by pubslishing that updates shall happen once in 24 hours) – updating information becomes lot more easier and to state the obvious – huge jumps in ease of support and tracing for end users.. Gosh why is this being done this late – as for others – am sure we shall see similar announcements shortly formal tech majors atleast.

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Sadagopan's Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld
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