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Monday, April 04, 2005

Industries Beseiged : No Relation Between Price & Quality

An interesting survey result - JetBlue ranked as offering best airline service. Seth Godin wrote with a lot of insight in it in reaction, In industries under siege from external change (and I count music, books, airlines, pharmaceuticals, IT, telecommunications, etc) you'll find that the extra fees extracted by the legacy companies DO NOT go for quality - they go to prop up the status quo.

My Take: Remarkably true - In the most talked about topic in the world today – offshoring and outsourcing this is true to the dot. Service enterprises with global delivery models have always excelled in quality and are positioned to offered equivalent or more value compared to western headquartered service firms. This is also true in telecom access services – in fact I was talking to a major airport authority executive the other day – surprisingly he was echoing similar sentiments even in his industry.

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Sadagopan's Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld
"All views expressed are my personal views are not related in any way to my employer"