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Monday, April 04, 2005
An interesting survey result - JetBlue ranked as offering best airline service. Seth Godin wrote with a lot of insight in it in reaction, In industries under siege from external change (and I count music, books, airlines, pharmaceuticals, IT, telecommunications, etc) you'll find that the extra fees extracted by the legacy companies DO NOT go for quality - they go to prop up the status quo.
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|Sadagopan's Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld