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Wednesday, March 09, 2005
Faced with limited growth opportunity in a mature software market, Microsoft may be weighing a future as a service provider. The company has quietly launched a pilot project from within its IT department to provide full-scale outsourced IT services to battery maker Energizer Holdings Inc. Microsoft gradually assumes management of Energizer's Windows desktops, including software distribution and related upgrades, operating system management and management of security measures such as antivirus, antispyware and firewall technologies. Microsoft will also take over help desk and end-user support activities, adding 24/7 support, managing all e-mail services and server management and electronic document storage. The corporate plans also revealed that Energizer will continue to manage its non-Microsoft systems, including its SAP implementation and other specialty applications. It will also still handle its own user accounts, corporate network and the management of its PCs and PDAs.
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