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Thursday, March 10, 2005
( Via Zdnet)"Virtually every IT organization should be adopting process methods for service delivery". This is fully correct. There is a quiet revolution going on across IT organizations toward maturity via process-based frameworks, such as those prescribed for service management. IT Service Management (ITSM) may be the holy grail for once and for all aligning technology with business, as Gartner's Colleen Young(reg required) explains:"Through its emphasis on process effectiveness, fundamental business management capabilities, service positioning and financial accountability, it enables internal IT to address credibility gaps, improve performance, reduce costs and compete with external sourcing alternatives."
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