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Thursday, January 27, 2005
In Part I of this article, we covered IBM's Paul Horns perspective about the emerging discipline -"Service Science".In this part,we shall look at this from a different viewglass - My Take on his view: Tom Peters once said, "The professional service firm is the best model for tomorrow's organization in any industry".The Logic of Paul Horn is right. But the approach is debatable. Service companies in existence for several decades should have this knowledge codified in their repositories. To me it seems that big service organisations candidly admitting that they are not able to train their consultants appropriately in their " Solidified Propreitary Methodologies!!" I would think that precisely for the reasons advanced in Paul's article -these courseware must be made open source – we should experiment this idea with a new wiki like technology and not make this available just in elite institutions – in order to ensure that this rolls out to professionals who can stabilize the price equation in labour markets, a key concern for Paul. Care should be taken to ensure that we produce in good numbers and make sure that these are not hijacked by bug entrenched players. However, I firmly beleive, this intersection is better understood with more real life experience – precisely why in house programs, repositories and coffee cooler talks happen on this and can provide inarguably better results.
|Sadagopan's Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld