Tom Peters oflate is advocatng the professional service firm model as the dominant business model of the future for most of the enteprises.Tom sees "The Professional Service Firm Model" as a way to save one's job in the face of the upcoming White Collar Revolution.Every "white collar activity" performed in the corporation today is performed on the outside FOR PROFIT by some flavor of professional service firm and visulaises a world where PSFs create, in effect, ALL the Value Added? Here Tom Peters writes about the,equivalent to the Pine & Gilmore "experience ladder"—namely, the "PSF Ladder." Tom says adding "Lovemark Leadership" as the BASE makes this more rich and communicates much better. Can't agree more.
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