The article highlights huge scope for cost reduction by outsourcing customers, if approached in a structured manner( Personally, I am not so convinced about this level of cost reduction) - Hope that India based Offshore service providers are factoring this line of thinking in devising their future strategies.
Sadagopan's Weblog on Emerging Technologies, Trends,Thoughts, Ideas & Cyberworld "All views expressed are my personal views are not related in any way to my employer"