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Thursday, July 22, 2004

Managing Personal Information and Knowledge - Tom Davenport via Stephanie Carlin

Davenport says that the average worker spends three hours and 14 minutes a day using technologies to process work-related information—more than 40 percent of an eight-hour workday. The tools and technologies designed to make life easier often have the opposite effect and consume too much of an individual’s time and energyDavenport adds: “the idea of managing personal information to transform KM will take off for many reasons. First, people are swamped with information and knowledge. Few people today believe they do not get enough information. In fact, we get plenty of information, and we need to use it more effectively. Second, thanks to the Internet, Google, and other knowledge resources, there are greater expectations for information access. Third, because of self-service strategies employed by many large organizations, employees often feel they are on their own. Finally, devices and tools for personal information management are multiplying, and they do not always integrate well with other knowledge tools in an organization. Just when it seems like you figure something out, something else that is better and faster comes out, and you need to relearn a new technology or tool. As a result, there is a greater need to focus on managing personal information and knowledge.”

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