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Saturday, July 10, 2004Intel Corp. is best known for delivering innovative products and services to external businesses and consumers. But what about the innovative products and services it creates and distributes internally? Doug Busch, vice president and CIO at the Santa Clara, Calif.-based chipmaker, has made productivity his No. 1 priority.The things we've been focused on for four to five years are all about taking full advantage of the Internet and e-business. We've made tremendous steps in these areas. We've also transformed the way Intel's internal business processes work and the way individual people work. Mobility is a fundamental way people do their jobs. Through these [mobile] initiatives, we are able to keep 16,000 people up and running. The response time to get problems solved has changed dramatically. Intel was never a big voicemail culture; we rely more heavily on e-mail and audio meetings. So keeping our people up and running and keeping response time to a minimum is important. Very insightful response from Doug Busch - makes interesting reading.
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