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Thursday, April 15, 2004Clients are fed up with "arrogant" consulting firms, admits Paul Hermelin, the chief executive at IT services provider Cap Gemini SA.Hermelin, who was unveiling the re-branding of the Paris-based company as Capgemini, said: "There is a real fatigue about the arrogance of consulting firms. We told clients to beware of Y2K, and they are still waiting for something to happen. We told them not to miss the Internet wave and they spent a lot of money. There is a need for a more modest approach. Consultancies need to be more credible."Joe Thomas, who has been given responsibility for implementing a new code of working guidelines at the company to encourage a more collaborative approach of working with clients, said: "We have not done a good enough job in asking the client what are their key areas of priority. Clients get frustrated when consultants think that they do not have anything to bring to the table, when the consultancy should be looking to leverage what the client has already invested in." Reality is sinking in with high profile consulting companies.
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