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Monday, May 17, 2004

The Trap of Overwhelming Demands by Heike Bruch and Sumantra Ghoshal via HBSWK

"Managers who get caught in the trap of overwhelming demands become prisoners of routines. They do not have time to notice opportunities. Their habituated work prevents them from taking the first necessary step toward harnessing willpower: developing the capacity to dream an idea into existence and transforming it into a concrete intention The authors write, "Purposeful action-takers deal very differently with demands than their busy colleagues do. Rather than simply responding to any request that gets thrown at them, they manage their demands by:"

- developing an explicit personal agenda,
- practicing slow management,
- structuring contact time, and
- shaping demands and managing expectations
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