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Tuesday, April 13, 2004

Decoding Information-Worker Productivity by Thomas Davenport

Decoding Information-Worker Productivity - New research should help businesses figure out how IT helps knowledge workers and product development Despite many ongoing efforts, there are still no broadly available ways to measure information-worker productivity. With this in mind, researchers at the Information Work Productivity Council—a consortium of technology companies, academics, and analysts founded last year—have focused on several specific issues and business processes to determine how these workers have been impacted by IT. The survey results are analyzed and published here. Research like this is long overdue - enormous resources are being committed to by enterprises hoping to get returns and improve productivity substantially.
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